What does the warranty cover?
Manufacturing defects in materials and workmanship. Examples: wood joints that loosen within a year, springs that poke through foam, fabric stitches that come undone. It does not cover: normal wear and tear (fabric fading, foam softening over time), stains, tears from use, or damage from accidents or water.
How do I claim a warranty?
WhatsApp a photo and description to +91 9246 596 747. We'll assess it and either repair it at home or replace the part. Repairs and replacements are free within the warranty period.
Does the warranty transfer if I sell the sofa?
No. The warranty is tied to the original buyer and the original invoice. If you sell it, the warranty does not transfer.
What if foam sags after a year?
Some softening is normal. We use 32 kg/m³ HR foam, which holds shape for 8+ years with normal use. If you notice indentation or sagging beyond normal use, WhatsApp a photo. We can assess and advise repair or replacement options within warranty.
Are there any excluded conditions?
Yes. The warranty does not cover: water damage, stains, direct impact or accidents, improper care, pet or smoke damage, modifications made by the customer, or damage from moving or transport after delivery.
Can I extend the warranty?
Currently, the standard warranty periods (5 years frame, 3 years foam, 1 year fabric) are fixed. We don't offer extended warranties. However, proper care extends the life significantly.